How do I receive a refund?

Monthly Renewing Subscriptions

If you would like to receive a refund, you must request it prior to the start of order processing and shipping: by the 15th at the latest. Allow 3 or more business days for us to process that request. Refunds are unavailable for boxes that have already shipped or set to ship in 3 business days or less.

Cratejoy subscribers: if you cancel your subscription through Cratejoy, you must notify Support in order to be sure your receive your final box, or to receive a refund if applicable.

If you have missing items or the box is damaged, we'll be happy to help you out! Please contact us by clicking 'Submit a request' on the upper right hand corner of this page or email [e-mail]

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Quarterly (3-month), Biannual (6-month), & Annual (12-month) Renewing Subscriptions

Full refunds are unavailable for extended 3, 6 or 12 month subscriptions that have already begun shipping. If you have been renewed for an extended plan, you can receive a full refund as long as your first box has not been shipped. There will be a cancellation fee of $10 per remaining box after the first box in a period has shipped. You can read more details here.