How do I receive a refund?

Monthly Renewing Subscriptions

If you would like to receive a refund, you must request it prior to the start of order processing and shipping: by the 15th at the latest. Allow 1-3 business days for us to process that request. Refunds are unavailable for boxes that have already shipped, or are set to ship in 3 business days or less.

Cratejoy subscribers: if you cancel your subscription through Cratejoy, you must notify Support in order to be sure your receive your final box, or to receive a refund if applicable.

If you have missing items or the box is damaged, we'll be happy to help you out! Please contact us by clicking the "? Help" button on the bottom-right of our webpage, or email us at [e-mail].

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Quarterly (3-month), Biannual (6-month), & Annual (12-month) Renewing Subscriptions

Full refunds are unavailable for extended 3, 6 or 12 month subscriptions that have already begun shipping. If you have been renewed for an extended plan, you can receive a full refund as long as your first box has not been shipped. There will be a cancellation fee of $10 per remaining box after the first box in a period has shipped. You can read more details here.