How do I receive a refund?

If you would like to receive a refund, you must request it prior to the start of order processing and shipping (the 19th of the month). Refunds are unavailable for boxes that have already shipped.

If you have missing items or the box is damaged, we'll be happy to help you out! Please contact us by clicking 'Submit a request' on the upper right hand corner of this page or email [e-mail]

Please note: Refunds are unavailable for extended 3, 6 or 12 month subscriptions that have already begun shipping. If you have been renewed for an extended plan, you can receive a refund as long as your first box has not been shipped.